"You are too bullying. I bought a Mercedes-Benz for 660,000 yuan. The engine leaked without opening the door. I just want to change to a new car. You promised me first and let me come back in a few days. Okay, I'm here in a few days, and you told me that you can only change the engine? Tell me about three guarantees?"

"I am a doctor, and I cannot use it as a last resort. I won't use this method to defend my rights. I don't want to lose face? But your perfunctory attitude makes me feel that my knowledge for so many years has been insulted!"

Hangzhou,

Lei Yi Xing Benz 4S shop.

A young woman with short hair was sitting aggrieved on the hood of a Mercedes-Benz, pointing to Wang Chongzhi, the manager of the Lei Xing Mercedes-Benz 4S store, who looked very ugly in front of her, with tears of humiliation and grievance in her eyes, accusing her. Wang Chongzhi deceived her.

And around the woman, all the staff and salesmen in the Mercedes-Benz 4S store at this time showed sympathy, disdain, ridicule, and so on for the short-haired girl.

There are all kinds of expressions.

But Wang Chongzhi's expression was very gloomy at this time.

He couldn't think that this ~ woman is so difficult to deal with.

As early as more than a week ago, the girl came to the store to pick up the car, but before the car got out of the door of the Mercedes-Benz 4S store, the 660,000 Mercedes-Benz engine leaked oil.

at that time,

On the day when Audi's sales broke out, Mercedes-Benz was in a very disadvantaged position. If this incident were exposed, then it is conceivable that it would definitely affect the sales of their 4S stores.

so,

When Wang Chongzhi managed to comfort the girl, and then immediately reported the situation to their parent company, Lei Xing Group, the answer was to minimize losses as much as possible.

What does it mean to reduce losses as much as possible?

Of course, if you can fool it, you can fool it.

Wang Chongzhi has been the store manager for so many years, how can he not understand the meaning of the Lei Shing Group.

According to national regulations, in this case, their Mercedes-Benz 4S store should immediately replace the customer with a new car.

only,

In order to reduce the loss, Wang Chongzhi first comforted the girl, and then verbally agreed to change the car, then coaxed her away, and then used various excuses to prevaricate the girl’s request to change the car. In the end, he even just moved out of the Three Guarantees law to fool the girl, saying that only according to the regulations The engine can be replaced.

original,

Wang Chongzhi was already ready to wrestle with the girl, but what he didn't expect was that the girl looked very bullied and had such a grumpy temper, so he sat on the engine cover and cried with one hand.

"Ms. Chen, things can actually be discussed. In fact, we are also very helpless, because the state stipulates that only the engine can be replaced in this situation."

Wang Chongzhi's head is about to explode.

Not only is this girl difficult to deal with, but even more difficult are the people around who watch the excitement.

Even because of this incident, the employees of several nearby 4S stores and customers who watched cars all ran over to watch the excitement.

And one by one, they took their mobile phones and took photos of all the scenes and prepared them to be posted on the Internet.

Unfortunately, Wang Chongzhi couldn't take others' things.

"Look, look, Mercedes is going to be unlucky!"

"Can anyone tell me what the hell is going on?"

"I'm telling you..."

Some came early, and I said the cause and effect to the later ones, and then passed ten or ten, and then they all understood.

"Too bully, is Mercedes fooling consumers like this?"

"Look at it, this is the face of Mercedes-Benz. Not only are cars sold expensive, but all kinds of charging traps pit consumers, but there is also a problem that makes it difficult for consumers to defend their rights."

"The 660,000 car, before opening the door of the 4S shop, it leaked and went out. These people didn't even change the car, and they fooled if they could fool them!"

"It's not just Mercedes-Benz. I went to Baolai and Alto to see cars before. It's all a virtue. After all, it's the Audi conscience of our national car company!"

"That is, it is better for Audi. Not only is it cheap, but all charges are open and transparent!"

Suddenly, a young man said mysteriously to the people watching the excitement around him.

"I just bought a car from the Audi store next to me, and there was a little girl who was probably a novice. When I went to Audi to pick up the car, she hadn't even left the house. The headlights of the car that she hit were all rotten. Do you know how Audi handles it?"

"How to deal with it?"

The people around are very curious. Is it possible that Audi is fooling around as casually as Mercedes-Benz?

"People Audi didn't say anything at the time, but just asked the little girl to pay a repair fee, and the headlights of the car were directly replaced for free! If this is a Mercedes-Benz, I don't know how much it will be slaughtered!"

When the young man said it, his face was proud, proud of the service of the national enterprise Audi!

"F*ck, is the Audi service so good?"

0 ··········Find flowers··········

"Did you know? Audi's service is notoriously good, just like their slogan, Audi quality, excellence! Our Audi not only strives for excellence in car manufacturing, but also requires excellence in service, so as to satisfy customers."

There is no harm if there is no comparison. Mercedes-Benz's attitude of fooling around if something goes wrong is nothing short of shit compared to Audi's customer-oriented service philosophy.

In the 4S store, the video of the female doctor crying to defend his rights was photographed and posted on the Internet. On Douyin, Weibo, and major headline websites, a whirlpool of fishing reels was quickly blown up.

And Mercedes,

It has once again become the center of the revolving nest of the entire fishing reel.

"Benz, get out of the sky!"

......... ......... 0

"If anyone buys a Mercedes-Benz in the future, that's really a fool!"

"With such after-sales service, why are you embarrassed to say that you are dedicated to customers?"

At the moment,

Someone pulled out a previous statement by Mercedes-Benz mocking Audi. In the statement, the original statement of Mercedes-Benz was:

[Our three car companies, Mercedes-Benz, Baolai, and Alto, as a century-old luxury car brand, have been strictly controlling the service quality of brand 4S stores for many years, and resolutely safeguarding the vital interests of consumers. Customer satisfaction, after so many years of accumulation, we have accumulated a good reputation among the consumers of the Celestial Empire to have today's position. 】

"Mercedes-Benz, is this what you mean by resolutely safeguarding the vital interests of consumers?"

"You upstairs are wrong. Mercedes-Benz has maintained only their own interests for hundreds of years. They don't care about the life and death of consumers!"

This incident, like an explosive package, caused the dissatisfaction of the Chinese consumers with Mercedes-Benz for so many years, all of which broke out in an instant.

Even the national media, after discovering this matter, asked on their official Weibo account @Benz official,

"This is what you call resolutely safeguarding the vital interests of consumers?"

------------------------

ps: Here comes, cough cough... Masters wronged me, not that I have less updates, but that my update time has changed in the past two days. The normal work and rest of Buddhism were originally normal, but now it’s turned upside down again. Sleep, code word at night! ! ! Ugh...! ten thousand.

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